ORDER PROCESSING/SHIPPING/RETURNS|VIRGIN HAIR
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Fraud Protection Security.
For your own security, you won’t be able to submit an order on Hairbyultraluxe.com if the billing address, credit card expiration date and/or security code doesn’t match your credit card statement.
Hairbyultraluxe.com requires you to enter the correct security code with every purchase. We will not remember your security code.
Our credit card processor uses an advanced adaptive learning system that evaluates each payment’s risk level in real-time. It uses hundreds of signals about each payment and taps into data across our network of 100,000+ businesses to predict whether a payment is likely to be fraudulent. The machine learning system is flexible and responsive, continuously learns from new customer behaviors and transaction features, and incorporates feedback from you whenever payments are indicated as fraudulent.
We don’t store credit cards on our servers. No sensitive payment information data hits our servers.
Orders are not processed on weekends and holidays. Products ship within 3-5 business days. During Sales/promotions, processing times may take up to 2-5 business days. Processing times for wigs can take up to 25 business days.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site.
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). Ultra Luxe Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Refund and Exchange Policy
Wigs are FINAL SALE
All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Ultra Luxe Hair verifies and agrees that the product is defective in any way, Ultra Luxe Hair will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Ultra Luxe Hair will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Ultra Luxe Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
Limitation of Liability
Ultra Luxe Hair , does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Ultra Luxe Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Ultra Luxe Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Ultra Luxe Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing timeframe for the product in question. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. Yummy Virgin Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 504-332-9353. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.